Some CIM users unable to login

Incident Report for Trust Ayin

Resolved

This incident has been resolved.

Posted Sep 19, 2025 - 15:56 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 19, 2025 - 09:58 PDT

Investigating

Several users have reported that they get an error attempting to log in to CIM. Upon investigation it appears to be related to operations within those applications that attempt to send an email.

Posted Sep 19, 2025 - 09:37 PDT

This incident affected: CIM1, CIM3, CIM5, and CIM6.