All Systems Operational

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Our customers chose us because we strive to provide the highest quality services with transparency. In that spirit, we publish our real-time performance metrics publicly, to demonstrate our commitment to our partners in the healthcare community.

CIM1 Operational
CIM3 Operational
CIM5 Operational
CIM6 Operational
MOVEit SFTP (secure.phtech.com) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 13, 2026

No incidents reported today.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

CIM 3 Maintenance
Completed - The scheduled maintenance has been completed.
Oct 2, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 23:30 PDT
Scheduled - We will be performing maintenance on our CIM 3 systems in order to make performance and stability improvements. During this time the CIM 3 system will be unavailable. This maintenance window will occur from 7:00 PM to 9:00 PM on Thursday (10-1-2026).
Sep 18, 11:00 PDT

Oct 1, 2026

Sep 30, 2026

CIM 6 Maintenance
Completed - The scheduled maintenance has been completed.
Sep 30, 23:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 22:01 PDT
Scheduled - We will be performing maintenance on our CIM 6 systems in order to make performance and stability improvements. During this time the CIM 6 system will be unavailable. This maintenance window will occur from 10:00 PM to 11:00 PM on Wednesday (9-30-2026)
Sep 18, 10:52 PDT
CIM System Maintenance (Supporting System)
Completed - The scheduled maintenance has been completed.
Sep 30, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 22:00 PDT
Scheduled - CIM's underlying EDI system requires maintenance. The following features in all CIM systems will be unavailable: importing, exporting, source data and authentication. All other features of CIM will remain available. This maintenance window will occur from 10:00 PM to 11:00 PM on Wednesday (9-30-2026).
Sep 18, 10:51 PDT

Sep 29, 2026

CIM 1 Maintenance
Completed - The scheduled maintenance has been completed.
Sep 29, 00:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 23:00 PDT
Scheduled - We will be performing maintenance on our CIM 1 systems in order to make performance and stability improvements. During this time the CIM 1 system will be unavailable. This maintenance window will occur from 11:00 PM to 11:59 PM on Monday (9-28-2026).
Sep 25, 11:35 PDT
CIM 5 Maintenance
Completed - The scheduled maintenance has been completed.
Sep 29, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 23:00 PDT
Scheduled - We will be performing maintenance on our CIM 5 systems in order to make performance and stability improvements. During this time the CIM 5 system will be unavailable. This maintenance window will occur from 11:00 PM to 11:59 PM on Monday (9-28-2026)
Sep 25, 11:37 PDT
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