All Systems Operational

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Our customers chose us because we strive to provide the highest quality services with transparency. In that spirit, we publish our real-time performance metrics publicly, to demonstrate our commitment to our partners in the healthcare community.

CIM1 Operational
CIM3 Operational
CIM5 Operational
CIM6 Operational
MOVEit SFTP (secure.phtech.com) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 13, 2026

No incidents reported today.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026
CIM and Supporting Systems Maintenance
Completed - The scheduled maintenance has been completed.
Apr 9, 21:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 20:30 PDT
Scheduled - We will be performing maintenance on the CIM and supporting systems to improve performance and stability. These systems are expected to remain available during this time, though you may experience brief interruptions. This maintenance window will occur from 8:30 PM to 9:30 PM PT on Thursday (04-09-2026).
Apr 9, 09:30 PDT
CIM and Supporting Systems Maintenance
Completed - This was scheduled for the wrong time. This should be for 8:30 PM not AM.
Apr 9, 09:28 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 9, 09:27 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 08:30 PDT
Scheduled - We will be performing maintenance on the CIM and supporting systems to improve performance and stability. These systems are expected to remain available during this time, though you may experience brief interruptions. This maintenance window will occur from 8:30 PM to 9:30 PM PT on Thursday (04-09-2026).
Apr 8, 13:44 PDT
Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026
CIM 3 Maintenance
Completed - The scheduled maintenance has been completed.
Apr 2, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 22:30 PDT
Scheduled - We will be performing maintenance on our CIM 3 systems in order to make performance and stability improvements. During this time the CIM 3 system will be unavailable. This maintenance window will occur from 10:30 PM to 11:30 PM on Thursday (4-2-2026).
Mar 19, 15:49 PDT
Apr 1, 2026
CIM System Maintenance (Supporting System)
Completed - The scheduled maintenance has been completed.
Apr 1, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 22:00 PDT
Scheduled - CIM's underlying EDI system requires maintenance. The following features in all CIM systems will be unavailable: importing, exporting, source data and authentication. All other features of CIM will remain available. This maintenance window will occur from 10:00 PM to 11:00 PM on Wednesday (4-1-2026).
Mar 19, 15:37 PDT
CIM 6 Maintenance
Completed - The scheduled maintenance has been completed.
Apr 1, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 22:01 PDT
Scheduled - We will be performing maintenance on our CIM 6 systems in order to make performance and stability improvements. During this time the CIM 6 system will be unavailable. This maintenance window will occur from 10:00 PM to 11:00 PM on Wednesday (4-1-2026)
Mar 19, 15:39 PDT
Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

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